Customer Experience

Now, insurers can automate the analysis and classification of incoming text by applying machine learning and using historical data.

P&C insurers have been slow to see how value-added services build loyalty, meaning many opportunities to capitalize on this strategy remain.

A few recent examples illustrate the new interest in insurance from those both inside and outside of the insurance industry.

Executives often miss the flip side of bad customer experiences. They don't just hurt customers; they create a toxic culture for employees.

Some individuals still want to receive information in the traditional ways, but the tide is turning, and insurers must catch up with customers.

Customers' risks are changing rapidly, and they do not place those risks and mitigating strategies into insurers' traditional product silos.

Imagine having an expert mentor at your fingertips at all times. Someone who could answer questions and provide advice.

Once a customer seems interested, insurers head straight to the transaction. We have to take time to orient customers about the process.