How Basis for Buying Is Changing (Part 2) By Denise Garth Once an insurer is prepared to gather evidence quickly, quote quickly and engage with speed — every situation becomes an opportunity.
Is Insurance Having an Uber Moment? By Robin Roberson Insurance will have to adapt to both the on-demand nature of work and the on-demand nature of consumption. This is the industry's Uber moment.
How Basis for Buying Decisions Is Changing By Denise Garth A traditionally complex industry is intersecting with a cognitive culture that is mentally trying to simplify, reduce effort and be more intuitive.
What Maslow Means for Keeping Customers By Onno Bloemers Many firms apply Maslow’s hierarchy of needs to seduce customers -- but stop once a sale is made. Why not continue?
How the Customer Experience Is Shifting By Robin Roberson Many carriers fail to realize that speed of claims resolution is just as important to consumers as professionalism and courtesy.
5 Key Customer Experience Trends By Donna Peeples 2017 is going to be a transformative year in many ways but none more so than in the business-consumer relationship.
Why 2017 Is the Year of the Bot By Vivek Wadhwa Long ago, our home appliances became electrified. Soon, they will be “cognified” because of the spread of bots and the AI inside.
Getting Back in Step With People’s Needs By Amy Radin Here is a three-part plan for the life insurance industry that may solve a marketplace and social problem hiding in plain site.
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
6 Words to Focus Your AI Innovation Strategy By Chunka Mui Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.