Customer Experience

While many hail cryptocurrency as a revolution, a free, secure system developed in India may hold greater promise for exchanging money digitally. 

In this webinar, we discuss why insurers have frustrated customers for so long -- and what they are finally starting to do to remove the problems. 

Billing is important enough to the business that it requires a future-focused strategy. Billing innovation and transformation strategy pays for itself.

Identity management involves reconciling what you know about an individual with real-time behavioral data, specifically actions that signal purchasing intent. 

A major survey of consumer attitudes toward insurers found them... indifferent. Indifferent is not negative. Indifferent can mean a chance for great opportunity.

Changes in customer behavior are creating a series of “from – to” shifts that have huge implications for billing and payments and require a quick response.

Instead of simply selling consumers products, smart companies. including insurers, market themselves as companies to believe in and make part of one’s life.

Email is based on an antiquated physical model (the inbox and outbox), and better ways of communicating -- even collaborating -- with customers are emerging.