Customer Experience

With competition so fierce, insurers need to find ways to stand out. Moving beyond a website to a web portal makes a big difference. 

The industry has been hamstrung by outdated identity verification practices, which can now be streamlined through cutting-edge AI.

74% of insurance executives plan to increase investments in AI. Insurers that seize this opportunity early will have a critical advantage. 

41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.

AI is letting insurers simplify the customer journey, removing friction points and driving customer loyalty.

1. To understand more about staying ahead in a fast-paced industry, ITL Editor-in-Chief Paul Carroll sat down with Jay Baer, business growth and customer experience strategist, researcher and author.

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

This month's focus is Customer Experience

Efficiency results not just from features and functions but also from how users experience the technology.