Rhonda Basler

Rhonda Basler leads the customer engagement team at Hallmark Business Connections, Hallmark’s B2B subsidiary.

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Your brand’s empathy matters more than ever to customers who’ve undergone what can only be called an emotional roller coaster.

Focusing on the human element will improve consumers' experience; empathy and top-notch communication must be the driving forces.

While autonomous cars have made real progress lately, there's no reason to pay any attention to Musk's tease for a robotaxi announcement in August.

With climate change increasing risk, GIS allows for accurate risk assessment that goes even deeper than ZIP code level.

Michael Reilly, a managing director at Accenture, says underwriters only actually underwrite for 30% of their day -- but can soon get to 60%.

Businesses need to protect their people and property with continuity planning, increased security and, perhaps, relocation of inventory.

AI not only encourages safer driving but also provides a route to transparent and accurate risk assessment, for fairer underwriting. 

The use of generative AI for coding for in-house applications is set to be the next big thing in 2024.

The transformation of RGA's data and analytics operations offers a potential blueprint.