5 Digital Predictions for Agents in 2019 By Jason Walker Technological leaps will range from responsive mobile websites and texting with customers to chatbots and voice searches.
Finally, an Insurer Proud of Agents By Matteo Carbone Steve Anderson The State Farm chatbot ad has been criticized, but it is great to finally see a large insurer that is proud of its agents.
Documents: The Future Is Automated By Jesse Wood While there may be comfort in filing documents the traditional way, embracing change and automation will bring relief and clarity.
Using Technology to Enhance Your Agency By Doug Mohr While there is an almost endless selection of service offerings available to agencies, a select few – like workflow management – are crucial.
New Entrants Flood Into Insurance By Mark Breading A few recent examples illustrate the new interest in insurance from those both inside and outside of the insurance industry.
How to Use AI, Starting With Distribution By Silke Genuit Customer care powered by artificial intelligence gives insurers the opportunity to save 30% of their service costs.
Digital Survival Tools for Agents By Michael de Waal Agents and brokers need to consider three things: multi-generational marketing, administration tools and digital strategy.
Growing Backlash on Translation Services By Chris Dammann Automated portals have become popular but can be ungainly and unresponsive. A movement back toward agencies has begun.
The Promise of Continuous Underwriting By Bill Deemer Bobby Touran Typically, a risk is underwritten, bound... and forgotten. But new streams of data and automation allow for continuous underwriting.
Convergence and the Insurance Ecosystem By Stephen Applebaum Alan Demers Companies must anticipate the future, innovate beyond their core and transform their capabilities as rapidly as technology allows.
Lemonade's 'Synthetic Agent' Nonsense By Matteo Carbone Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.
Auto Insurance in an Existential Crisis By Stephen Applebaum Alan Demers The 125-year-old, $300 billion U.S. auto insurance industry is caught between runaway inflation and strained consumer wallets.