Agent & Broker

ITL FOCUS is a monthly initiative featuring meaningful topics as they relate to innovation in the risk management and insurance industries.

Yes, relationships matter, but they're only a tiebreaker. The key lies elsewhere. And, no, it shouldn't take two to three years to develop a client.

Tech companies have mastered digital communication because they have always sold products and services to customers remotely.

Here are six tips on how agencies should use social media, to join important conversations while protecting against reputation damage.

Insurers must be flexible, to understand what kinds of integrations would be most valuable to agents.

There will always be a need for intermediaries who deeply understand customer needs and can create that right combination of coverages.

While agents should be active on social media platforms, it is equally important to focus on quality content over quantity.

Insurance agencies will need to innovate over the next decade to be nimbler and more cost-efficient than ever before.