Is Insurance Like Buying Paper Towels? By Bill Wilson For the love of God, please, please, PLEASE stop comparing buying insurance to buying a consumer product on Amazon!
How Does GEICO Save Customers 15%? By Bill Wilson Easy question, simple answer: They don’t. The implication is that an agent "skims" 15% commission off the top, but that's very wrong.
Chatbots and Agents: The Dynamic Duo By John Cammarata Just 42% of insurers support a seamless user experience. They need to emphasize their omnichannel offerings, like chatbots.
Why You Need Happy Producers (Part 2) By Brad Denning Anup Madampath Atanu Ghosh The need to differentiate yourself with your producers is more crucial than ever before.
Happy Producers, Happy Customers By Brad Denning Anup Madampath Atanu Ghosh Historically, managing and paying producers has been an afterthought. But the topic now has to be addressed.
4 Ways That Agencies Should Use Video By Mike Demko Everywhere you look, companies are using video as a major part of their marketing strategies. Agency owners can't stay on the sidelines.
‘Sort By Bill Wilson There are differences in products, and, sometimes, those differences are worth what they cost. What if we tried "sort by delight"?
Agents: Here's How to Differentiate By Chris Backe With so many insurance organizations falling short on sales lead response best practices, there is a major opportunity to stand out.
Auto Insurance in an Existential Crisis By Stephen Applebaum Alan Demers The 125-year-old, $300 billion U.S. auto insurance industry is caught between runaway inflation and strained consumer wallets.
The Promise of Continuous Underwriting By Bill Deemer Bobby Touran Typically, a risk is underwritten, bound... and forgotten. But new streams of data and automation allow for continuous underwriting.
Convergence and the Insurance Ecosystem By Stephen Applebaum Alan Demers Companies must anticipate the future, innovate beyond their core and transform their capabilities as rapidly as technology allows.
Lemonade's 'Synthetic Agent' Nonsense By Matteo Carbone Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.