Agent & Broker

Brokers and risk managers should prepare for possible claims many years from now related to climate litigation and "forever chemicals."

Communicating with customers via personalized videos can increase sales and lower churn while reducing the load for call centers.

The future is going to include stronger insurer/distributor relationships. Agents want it. Insurers need it. Customers will benefit from it.

Most agents never get around to asking clients for referrals to prospects--but even those who do almost always miss a key point.

In this whitepaper, we explore how conversational AI can create a better customer experience, improve agent productivity, reduce contact center traffic, and more.

The COVID-19 pandemic changed how we sell insurance and rewrote the role of the independent agent forever.

Without strategies focused on innovation and investment, MGAs could face business roadblocks as a distribution revolution unfolds.

"The majority of companies focus on tech-enabled distribution in an attempt to minimize the dependence on agent channels, including embedded product warranty platform Extend, price comparison site the Zebra and commission-less life insurer Ethos Life."