October 2025 ITL FOCUS: Talent Gap By Insurance Thought Leadership ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.
A Solution for the Talent Gap? By Insurance Thought Leadership What if many of the 400,000 people expected to retire soon from insurance jobs just moved into "pre-tirement" and continued to work part-time?
Intelligent Automation in HR By Roman Davydov With 62% of HR professionals operating beyond capacity, intelligent process automation offers strategic relief from overwhelming workloads.
Southern Employers Must Rethink Benefits By April Husted Matt Fisher Southern businesses invest more in benefits yet lose talent, making Q4 enrollment their strategic retention opportunity.
Silver Wave of Retirement Is Golden Opportunity By Michelle Westfort As 400,000 insurance professionals retire by 2026, the industry can transform talent strategies and attract next-generation workers.
Transforming Insurers' Talent Strategies By Stella Ioannidou With just 9% of people in tech roles in insurance, pacesetters are transforming talent strategies to thrive in our digital world.
Understanding Gen Z in the Workforce By Kristin Tugman As Gen Z reshapes the workforce, employers must prioritize community, compensation and mental health initiatives.
Why to Hire Female Retirees By Risa Ryan Insurance companies can and should tap experienced female retirees for project work amid retirement inequality.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).