Afiong Ekong

Afiong Ekong is a senior human resources executive at Crawford & Co.

Most Recent

How to Build Tomorrow's Insurance Workforce

Insurance's talent crisis demands a shift from hiring for past experience to identifying transferable skills and future potential.

Six Things

AI Apocalypse? Don't Get Distracted

By Paul Carroll

We're suddenly having a debate about whether AI is about to kill us all, and it obscures some pressing issues.

Agentic AI Redefines Real-Time Underwriting

Real-time underwriting isn't about instant decisions but leveraging agentic AI and current data to help underwriters assess risk faster.

What Insurers Must Get Right on AI

Converged platforms can unify underwriting, claims and policy data in real time, letting AI act on complete context rather than fragmented systems.

Insurance Shopping Has a Missing Layer

Insurance technology has advanced rapidly, but the critical moment when shopping intent becomes an organized, actionable request remains underdeveloped.

Insurers Need Authority Layers for AI Agents

As agentic AI moves from recommending actions to executing them, insurers need an authority layer that defines who an agent acts for, what it may do and where its power must stop.

Embedded Insurance Is the Next Big Opportunity

Embedded insurance integrates P&C coverage directly into purchase journeys, creating seamless customer experiences and unlocking new distribution channels for insurers.

Change Management Is Changing

Change management can no longer be viewed as a one-time project discipline. It must become an organizational capability.

ITL Recommends

The relevance premium: How customer centricity unlocks growth

Capgemini

A Water Loss Prevention Program That Truly Works

Leakbot

From reactive to proactive: How Westfield is helping homeowners prevent catastrophic losses before they occur

Westfield