What Effective Leaders Do in Tough Times By Jon Picoult During crises, smart business leaders employ a simple, tone-setting tactic that can do wonders for workforce morale.
Keeping Businesses Going in a Crisis By Jennifer Torneden The key for firms, including insurance agencies, is implementing a crisis management plan to endure the coronavirus or other crisis.
COVID-19: Actuaries Now All Wrong By Christopher Mackeprang The coronavirus is upending almost every actuarial projection made for 2020. Here are some updated thoughts, sector by sector.
Standing Strong in the Moment of Truth By Deb Smallwood In the midst of the COVID-19 upheaval, insurance is a financially strong, resilient industry. And this is our moment of truth.
State of Insurance (An Infographic) By Stefan Ateljevic While the pandemic and recession raise broad concerns, a roundup of recent insurance statistics shows the industry working off a strong base.
7 Business Models of the Future for Insurers By Isabelle Santenac By 2030, these new business models could deliver $600 billion in revenue growth and 25% to 35% improvements in combined operating ratios.
There Are Only 3 Scenarios for Insurers By Frederik Bisbjerg Incumbents will go out of business, be acquired or reinvent themselves, through one of these six strategic approaches.
Time to Put 'Leader' Back in 'Thought Leadership' By Paul Carroll More than 1 million people list "thought leader" on their LinkedIn profiles. So many thoughts! So much leadership.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.