Leadership

Insurers must quickly figure out what the world of work and home life will look like after the universe resets so they can start preparing their businesses.

Unless we have the emotional intelligence gained from tough feedback, we are unlikely to be suitably nuanced in communicating to others.

With the pandemic throwing historic data out the window, more algorithms and AI are being used in what might be called bionic decision-making.

Although Edward de Bono's Six Thinking Hats technique has fallen out of use, it's worth another look at what can be a powerful tool for creativity.

The challenge in these socially distant times is how to create real relationships with customers despite so much of the exchange being digital.

It’s an interesting time for insurers, with changes forced by COVID-19 set against a background of opportunities for digital transformation.

Taking a few key steps will enable an insurer to resolve its operational challenges and lay the foundations for future success.

Use this simple technique to uncover customer needs, drive innovation in customer experience and keep your business ahead of the curve.