Leadership

Here are case studies to demonstrate good and bad "postvention"--psychological first aid after a suicide that affects a workplace.

Having a major insurer disappear seems impossible, but that's what everyone thought about Atari, Kodak, Commodore, Polaroid....

While some see scenario planning as academic, it typically yields surprising insights that inform short-term and mid-term strategies.

Consumer confidence plays a significant role in economic health, but it’s a factor that many insurance companies tend to overlook.

Consumer disclosure -- the industry’s preferred instrument for narrowing the trust gap -- might actually be widening it.

What convinces people to support an idea, whether the support be time, money or an endorsement?

Legacy leaders hold on to the rules. Startup leaders abandon them. Disruptive leaders write new ones but always explain why.

The risk is that insurers will not do the thorough risk analysis necessary before launching and implementing significant technology initiatives.