MGAs: The Fast Track to Innovation? By Matthew Grant Want to generate underwriting income without raising massive amounts of capital or waiting a year to get regulated? Consider an MGA.
A Picture Is Worth 1,000 Words! By Mike Manes In leadership – KEEP IT SIMPLE – speak in a common language and make certain that what is heard and what is said align.
How to Win the Retention Game By Tom Hammond Here’s why customers leave after a closed deal, and what to do to forge stronger, more profitable long-term relationships.
Survival of the Fittest in the Digital Age By Stephen Applebaum The next iteration of the business of insurance may cause even more fundamental upheaval in the C-suite than already endured.
Why to Consider a Virtual CIO By Jeremy Stevens Every business these days needs a strong IT leader, but not all can afford one. A virtual CIO can fill the need in three key ways.
Industry Still Lags on Diversity By Margaret Milkint For International Women's Day, here are several ways insurers can build a more balanced workforce--and reap significant benefits.
What if They Say 'Yes' to Suicide Question? By Sally Spencer-Thomas When someone discloses thoughts of suicide, it can be scary, but it can also be a gift. Here are four things to say that could save the person's life.
Goliath Was Goliath -- Until He Wasn't By Mike Manes Goliath was the best until he wasn’t. David had better technology and youthful confidence, and he was nimble. Take heed.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.