Leadership

Take a minute to draw a picture of your organization. Where are the customers in the chart? Did you forget to include them?

The old Mark Twain advice is to eat a live frog first thing in the morning, and nothing worse will happen to you the rest of the day.

You likely have been to many presentations. How many do you remember? How many were interesting? How many were entertaining?

Insurers need to give younger customers the tools to make purchasing insurance quick and personal.

Why do customers commit $80 billion in insurance fraud each year? What are they telling us -- and can we rewire how they think about our industry?

Deal value in the U.S. insurance sector more than tripled to $10 billion in the first half of 2017, compared with $2.9 billion in the first half of 2016.

In baseball, an at-bat's success is capped at four runs. In business, "every once in a while you... hit the ball so hard you get 1,000 runs.”

Those that do not make the shift risk not only the loss of customers but also market share and relevance in the coming new age of insurance.