Leadership

A new insurance paradigm and renaissance is being crafted regardless of whether incumbents choose, or are able, to play in this area.

Lemonade announced a new coverage stance on guns and gun owners, but does it benefit society or just Lemonade?

What does minimalism have to do with innovation? Everything, if you are in an industry like insurance that intersects with people’s stuff.

Hyper-precise location data is needed. Without it, 5% to 10% of homeowners and auto policies are mispriced -- by as much as 87%.

A good customer relationship management (CRM) system makes it possible to “keep it personal” while providing superior service.

Life and annuity insurers aren't finding a bowl of cherries these days, and only 19% say they're doing the hard analytical work to improve.

Using data to define the key performance indicator for a product works great -- but only as long as we have the right data.

With a supercomputer in every pocket and IoT data exploding, the shift from product-centricity to customer-centricity is now tablestakes.