Tax Reform: Effects on Insurance Industry? By Bridget Hagan It is important to understand the tax bill because (1) the effect is significant; and (2) the chances of action are as high as they’ve been in years.
4 Good Ways to Welcome Employees By Dave Thomas A few tweaks, based on first-day best practices, can get employees up to speed and productive much more quickly.
Don't Just Indulge in “Innovation Theater” By Paul Hobcraft Are we seeing accelerating growth from our innovation efforts, especially from large corporations? That is highly questionable.
How to Attract the Next Generation By Ben Deda Our latest survey results reveal there’s a bright light at the end of the tunnel when it comes to attracting millennials.
Why Enterprise IT Plans Rarely Succeed By Victor Zusman Every step is, we hope, conducted by people who know their own step very well, yet they have a limited knowledge of the prior or the next step.
Why More Don't Go Direct-to-Consumer By Tom Hammond Some carriers run as many as 27 aging policy administration systems -- and data across informational silos is often inconsistent.
Riding the Wave on Expense Management By Sunny Manivannan Expense reporting is changing to the point where our kids and our grandkids will not understand what “doing your expenses” means.
The Planning Process in a Twitter World By Mike Manes Does your organization live its Purpose, with Passion, Persevering regardless of the circumstances?
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.