AI & Machine Learning

Insurance agencies underestimate Gen X customers, who demonstrate higher comfort with AI assistants than any other age group does.

Insurance AI scales when it defers to human expertise and flags uncertainty, not when it claims to automate everything.

The problem is not that insurance organizations' data is bad. The problem is that it was shaped for humans, not AI.

Insurance carriers and the plaintiff bar are waging an AI arms race reshaping litigation economics.

AI accelerates insurance workflows, but brokers remain essential as the translation layer between messy reality and carrier underwriting.

Commercial insurance clients now expect agents to articulate how AI strengthens account management, moving expectations beyond traditional placement.

Life insurers are advancing from AI experimentation to execution, prioritizing ecosystem integration to address escalating retirement security demands.

Insurers rushing to adopt AI risk missing a crucial step: building the underwriting fundamentals that make technology effective.