Francisco Lopes

Francisco Lopes is CEO of Sonant, a voice AI receptionist built for insurance agencies and brokerages.

Most Recent

Gen X Insurance Customers Embrace AI Assistants

Insurance agencies underestimate Gen X customers, who demonstrate higher comfort with AI assistants than any other age group does.

Six Things

What Happens Next in Iran — and What It Means for Insurers

By Paul Carroll

We seem to be headed to a Gaza-like ceasefire, ostensibly restoring calm but leaving the underlying conflict unresolved. Many insurance lines will have to adapt.

Insurance Hiring Practices Hamper Transformation (Part 2)

Insurers hire for transformation, but their operating infrastructure, built for consistency and compliance, systematically neutralizes the capability.

Insurance Risks Being Left Behind

Widening protection gaps demand insurers transform from risk transfer to resilience providers or face existential decline.

How to Move Insurance AI From Pilot to Production

Moving AI from pilot to production requires carriers to master data infrastructure, production architecture, and user experience design.

What Commercial Clients Ask Agents About AI

Commercial insurance clients now expect agents to articulate how AI strengthens account management, moving expectations beyond traditional placement.

Organizations Must Plan for Climate Tipping Points

Organizations must incorporate climate tipping points into risk planning as scientific focus shifts from if to when they'll occur.

10 Key Compliance Issues With Email Signatures

Email signature governance remains a blind spot for most carriers, creating unmanaged exposures under state, privacy, and advertising rules.

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Why Insurance AI Pilots Fail - And How to Scale