Going Digital

5-STAR ratings provide a good overview for nursing home quality, but there are flaws inherent to this system.

There are six opportunities that incumbents need to explore to meet customer needs while improving core functions.

It is time to start a nationwide dialogue on how we can distribute the new prosperity that we are creating with advancing technologies.

Here are six steps that business owners must take to ensure that IT investments drive strategic value that can be measured.

Our long-term goal at Hamilton USA is to get the questions that an agent or broker asks an insured down to two: name and address.

In designing business models and products for Insurance 2.0, customers should be thought of as <em>intent-driven</em> or <em>opportunity-driven.</em>

Here are five charts that show the high-level forces disrupting the industry, as well as how they connect and combine for even more impact.

Trying to time a disruptive innovation precisely is a fool's errand. A strategy has to emerge opportunistically, through "patient urgency."