Going Digital

LeadGen sites like GoogleCompare deliver a bad customer experience and raise privacy issues. Instead, a new type of agent is needed.

Insurance isn't a leader in technology disruption. It's a follower. So finding the right technologies to focus on should be easy.

FinTech has produced numerous breakthrough start-ups, including a few in InsurTech -- but only a few. Why aren't there more?

This is the first of a series that will give you an inside look at the insurance-related visions, culture and disruptive innovation in Silicon Valley.

Delivering a great product is not the winning formula any more. Understanding the customer via data in a digital context is the road to success.

In trying to adjust to the sharing economy, carriers have adopted classical -- but clunky -- models for commercial coverage.

Cargill, Deere and other outsiders are retreating from crop insurance, but don't get complacent about nontraditional threats.

Customer expectations, behaviors and risk profiles are evolving thanks to technology, social trends and other changes happening around us.