3.5 Things to Know About Claims (Part 3) By Brent Williams Streamlining claims can provide great benefits to clients while helping advisers build long-term, profitable relationships.
Even in Big Data Era, Relationships Count By David Pieffer A positive customer experience isn’t driven by the slickest photo app, drones or the most streamlined first notice of loss (FNOL) process.
3.5 Things to Know About Claims (Part 2) By Brent Williams Even if you're having trouble innovating in claims processes, you may be able to find an insurtech that will do it for you.
3.5 Things to Know About Claims Systems By Brent Williams You must be on a mission to create a better customer experience. Your customers demand it!
What Happens When You Become a Verb By Andrew Robinson Why one insurtech that is putting structure to critical claims and underwriting data is becoming part of the industry’s lexicon.
Global Trend Map No. 11: Fraud By Alexander Cherry The cost of fraud is 5% to 10% of insurers’ annual revenue, and it takes firms a median time of 20 months to detect continuing fraud.
Global Trend Map No. 10: Claims By Alexander Cherry Claims represents the most important customer touchpoint in the entire insurance journey. Nothing affects carriers’ bottom lines like claims.
Top 10 Claims Trends That Will Affect 2018 By Bill Brower Here are the top 10 reasons why 2017 should be considered the kickoff year for digital transformation in insurance claims.
The Promise of Continuous Underwriting By Bill Deemer Bobby Touran Typically, a risk is underwritten, bound... and forgotten. But new streams of data and automation allow for continuous underwriting.
Convergence and the Insurance Ecosystem By Stephen Applebaum Alan Demers Companies must anticipate the future, innovate beyond their core and transform their capabilities as rapidly as technology allows.
Lemonade's 'Synthetic Agent' Nonsense By Matteo Carbone Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.
Auto Insurance in an Existential Crisis By Stephen Applebaum Alan Demers The 125-year-old, $300 billion U.S. auto insurance industry is caught between runaway inflation and strained consumer wallets.