Claims

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3 Keys to Stronger Claims Operations

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Economic pressures and rising claim costs demand carriers build resilience through speed, transparency, and technology.

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The Claims Industry’s AI Trust Paradox

By

Connor Atchison

Claims professionals show four times the trust in AI when human oversight validates outputs, a survey finds.

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Insurers Are Missing AI's True Value

By

Jitendra Kukday

Insurers chase flashy AI experiments while missing practical applications in underwriting, claims processing, and customer engagement that deliver real results.

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From Claims Chaos to Zen Mode

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Agentic AI transforms insurance claims processing from weeks-long manual reviews to instant, automated decisions.

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Lessons on AI in Underwriting and Claims

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Trust, not technology, blocks AI adoption as insurance underwriters hesitate to rely on automated scoring and claims managers are reluctant to influence decisions.

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AI Drives Insurance Industry Transformation

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Insurance carriers trapped between legacy systems and customer expectations find AI bridges operational gaps across core functions.

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What Life Insurers Can Learn From P&C

By

Gayle Herbkersman

Life insurers lag behind P&C carriers in claims digitization, creating an unsustainable innovation gap in today's digital landscape.

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Business Interruption Is Underinsured

By

Underinsurance remains stubbornly prevalent despite decade-long awareness, leaving policyholders exposed to significant financial losses.

Editor's Picks

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The Promise of Continuous Underwriting

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Typically, a risk is underwritten, bound... and forgotten. But new streams of data and automation allow for continuous underwriting.

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Convergence and the Insurance Ecosystem

By

Stephen Applebaum

Companies must anticipate the future, innovate beyond their core and transform their capabilities as rapidly as technology allows.

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Lemonade's 'Synthetic Agent' Nonsense

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Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.

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Auto Insurance in an Existential Crisis

By

Stephen Applebaum

The 125-year-old, $300 billion U.S. auto insurance industry is caught between runaway inflation and strained consumer wallets.

Six Things

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Don't Look Back; AI Is Gaining on You

By Paul Carroll

A recent report show that, despite some reports suggesting a lull in interest in AI, its capabilities keep rocketing forward.

Race to the Bottom Threatens Insurance Ecosystem

Competitive pressures are sparking a destructive cycle in the P&C insurance ecosystem that must -- and can -- be avoided.

1

The Full Cost of a Cyberattack

Cyberattacks cost U.K. businesses far more than recovery expenses, with hidden impacts bankrupting 60% of small companies within months.

2

State of Scams USA: Consumers Need an Ally

Even though 77% of people encounter daily scams, institutions fail consumers with poor recovery rates and inadequate protection.

3

Living Benefits Must Redefine Life Insurance

Life insurers face declining relevance among under-40 consumers, who demand living benefits over traditional death coverage.

4

Insurers Are Missing AI's True Value

Insurers chase flashy AI experiments while missing practical applications in underwriting, claims processing, and customer engagement that deliver real results.

5

From Claims Chaos to Zen Mode

Agentic AI transforms insurance claims processing from weeks-long manual reviews to instant, automated decisions.

6

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AI’s Turning Point: Technology That Talks Back

Reinforcement Before Autonomy: Engineering Trustworthy Autonomy in Insurance AI

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An artist’s illustration of artificial intelligence (AI). This image depicts language models which generate text. It was created by Wes Cockx as part of the Visualising AI project launched by Google DeepMind.

Transform Your Thought Leadership Strategy: ITL Partnership Opportunities

Smarter life underwriting through patented automation

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ITL Partner: Munich Re

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A Powerful Chain Reaction: The Financial and Operational Impact of GenAI and Agentic AI Across the Insurance Value Chain

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ITL Partner: Majesco

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Climate Crisis, Social Inflation Reshape P&C

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3 Keys to Stronger Claims Operations

By

Person Counting Cash Money

How AI Reduces Risk in Healthcare Claims

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