Claims

As AI scales, insurers relying on sampling to audit AI decisions may be kidding themselves.

Carriers struggle to answer about fraud and risk because their data platforms weren't built to understand relationships.

Insurers can dismantle organizational silos by shifting from project-based work to product teams built around shared capabilities like underwriting and claims.

Auto and trucking litigation now drives 33% of carrier spending as nuclear verdicts climb, demanding proactive management over reactive response.

Private equity is systematically acquiring the unregulated, fee-generating operations around insurance carriers, with broad implications.

Property and casualty insurers that analyze testimony at scale will price risk more accurately than competitors relying on instinct alone.

There is a question about AI no one is asking out loud: Are the efficiencies worth more as a cost saving, or as time freed up for other work? 

Smart glasses are standardizing insurance inspections through real-time documentation and AI-guided workflows that improve transparency and reduce claim processing delays.