Claims

AI falls short in serving customers with limited English proficiency. Balancing technology with human interaction is key.

Record-breaking nuclear verdicts signal a dramatic shift in the liability landscape in the U.S.

Insurers must balance sophisticated fraud prevention with seamless customer experiences in an AI-driven landscape. Here's how. 

We need to sharpen our language to stem the tsunami of lawsuits financed by private equity. Let's start talking about "dark money" and "billboard lawyers." 

A customer-first strategy for insurance claims enhances satisfaction, boosts efficiency, builds trust and reduces disputes.

Automation helps insurers address fragmentation, security risks and rising customer expectations in claims processing.

Facing increasingly complex claims, insurers must modernize, shift their cultures to prioritize efficiency and empathy, and seek legal reforms. 

By combining historical aerial imagery, property condition data, and AI, insurers can optimize underwriting, inspections, and fraud reduction.