Claims

While fraud detection has historically been a manual process relying on human analysts, technology can now automate and enhance the work. 

In the 20 years since four hurricanes hit the state in just six weeks, insurers have learned many lessons--and have much better technology. 

A broad survey found that 77% of senior executives said they are in some stage of adopting AI, up 16 percentage points from a year ago.

Even as technology drives efficiency and innovation in claims, the key is to find the right balance between it and the human touch. 

Technologies such as AI are reducing costs for underwriters, which will translate to more competitive customer rates.

The claims process is a critical touchpoint in the customer journey, and it's here that the digital experience often falls short.

While legal system abuse has long been a problem for insurers, private equity and AI are taking the problem to a whole new level.

If you believe social inflation, nuclear verdicts and legal system abuse present existential risk, just wait until AI takes hold.