Claims

Three innovations will shape the future of insurance fraud detection and prevention: holograms, the metaverse and synthetic identities. 

Balancing inflation and claims payouts shows the importance of updating policy coverage.

Tech leaders are feeling pressure to integrate generative artificial intelligence into their programs, but some caution is in order.

AI applications have been used for discrete tasks but will soon drive end-to-end decisions across the entire claims management experience. 

Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).

The convergence of AI and human intelligence can streamline claims processing, detect fraud and rewrite the narrative of settlements.

An active, efficient accident management program can save hundreds of dollars per claim and potentially cut days off a claim’s cycle time.

Generative AI will revolutionize how carriers, third-party administrators and medical management firms operate and the results they can deliver.