Claims

As the industry keeps making progress on reducing injuries, Bill Zachry describes how AI and other technologies can take workers' comp to a whole new level. 

As carriers and agencies adapt to hybrid work models, AI-powered tools are becoming increasingly crucial for maintaining efficiency and quality of service.

The key is to use AI and the cloud for agile, incremental improvements that allow a "perform while transforming" journey. 

The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind.. 

Here are six strategic steps carriers can take to better prepare for handling auto claims following severe weather, such as the recent Hurricane Helene. 

Successful insurance companies will leverage AI for operational efficiency while retaining human oversight to address its limitations.

Although a life or AD&D claim involving one or both substances could seem straightforward, far too often carriers encounter complications during the process. 

Automating repetitive tasks can streamline workflows and allow for data-driven decisions with greater accuracy and speed.--but getting to scale can be tricky.