Bad-Faith Claims: 4 Ways to Avoid Them By Susan Crowe Bad-faith claims are often the result of an oversight or simple miscommunication, and can be avoided.
How to Bulletproof Regulatory Risk By Stephen Applebaum The complexity across literally hundreds of jurisdictions make compliance daunting for even the most seasoned claim professionals.
What Is an Extra Expense? (in English) By Christopher Hess You don’t want to find out how your coverage works during a claim or that you’ve been paying for coverage you don’t need.
How to Improve Claim Audits -- and Profit By Mark Walls A study found that a workers' comp audit must be designed to affect not just the actions of the adjuster but all elements of the claims process.
2 Steps to Transform Claims, Legal Group By Wesley Todd By focusing on two simple steps, insurers can turn claims and litigation expenses into valuable assets that guide the business.
Weirdest Insurance Claims Fraud Ever By Damien Gallagher Over the years, there have been high-profile cases of claims fraud. Here are eight of the oddest claims ever made.
Visual Technology Is Changing Claims By Thomas Cottereau Processing claims takes time and resources for carriers -- while frustrating customers. Visual technology provides an answer.
Why Can’t We All Get Along? By Christopher Hess Disagreement in the course of a property insurance claim is an anticipated part of the process, but here are several ways to keep it civilized and productive.
Lemonade's 'Synthetic Agent' Nonsense By Matteo Carbone Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.
Auto Insurance in an Existential Crisis By Stephen Applebaum Alan Demers The 125-year-old, $300 billion U.S. auto insurance industry is caught between runaway inflation and strained consumer wallets.
The Promise of Continuous Underwriting By Bill Deemer Bobby Touran Typically, a risk is underwritten, bound... and forgotten. But new streams of data and automation allow for continuous underwriting.
Convergence and the Insurance Ecosystem By Stephen Applebaum Alan Demers Companies must anticipate the future, innovate beyond their core and transform their capabilities as rapidly as technology allows.