Claims

The pressure is on insurance companies to move beyond incremental improvements and cost-cutting.

No matter where insurers fall on the maturity curve today, there is much they can do to transform the claims process.

Insurance is now ready for an AI-based analytics platform that can help minimize claim costs and improve customers’ claims experience.

Applying the right customer experience and technology can take a traumatic, frustrating experience and turn it into a positive, loyalty-building one.

Insurers can draw on NASA-like capabilities to monitor disasters and mitigate the effects.

Investment in insurance technology has reached $3.4 billion since 2010, but most insurers are falling behind in digital innovation.

Insurance is changing in ways that have profound implications for claims. Questions only occasionally raised before will now become common.

Any effort aimed at improving the claims experience through catastrophic preparedness will bear fruit in loyalty.