Claims

Because of technology disruption, 89% of insurers expect to compete on customer experience, versus only 36% four years ago.

Claims currently are touched by multiple employees. However, a new process of “touchless” claims doesn’t require any human intervention.

By 2020, chatbots will power 85% of all customer service interactions. Why? Speed, convenience and user-friendliness.

Finding the balance between efficiency and the human touch in the claim process will separate tomorrow’s leading brands from their competitors.

The innovation -- claims optimization -- requires quite a number of radical assumptions about what insurance is there to do and how it should do it.

What is at risk of being overlooked in the rush to a streamlined claim process are the individuals who at critical times need a personal touch.

Casualty organizations operate without effective reporting and measurement, with aging and disjointed technology. It's time for a new approach.

The missing piece has been what happens immediately after an accident occurs and before your insurer starts to handle your claim.