Claims

If claims and procurement looked beyond their siloed tactical practices and collaborated, they could make critical improvements.

Companies must increasingly rely on technology to achieve more with less — so one type of manager is dangerous.

The insurance industry will move from claims handler to claims preventer, so comparing products will become much more complicated.

2017 is the right time to find an alternate risk transfer solution that creates efficiencies in your claims handling process.

Advanced analytics can be used early to help identify litigation-prone claims.

Losses that appear to be under deductible always benefit from an independent review, for three reasons.

Getting an entire company to revamp its claims process is difficult, but individual pros can do three things that customers will relish.

Drones and other new sources of data are creating unbelievable possibilities -- but may overwhelm companies with data.