Claims

Brokers, insurers and others will offer to help prepare claims, but there may be hidden conflicts that restrict their independence.

Getting physicians to use CURES (Controlled Substance Utilization Review and Evaluation System) is essential.

Despite the impending retirement of so many claims adjusters and a lack of enthusiasm among Millennial prospects, a solution is in sight.

You must understand a claim's priorities. Is it the recovery amount? Speed of resolution? A smooth process? Cash flow? Resource relief?

The adjuster is an expert on property claims yet still hires specialists. Why would the insured go it alone?

Real-time video is making an impact, but video doesn't have to be live to make claims processing more efficient and satisfying to customers.

Language and distance can add time and expense to international claims, but they don't need to be any different than local ones.

Work comp claims operations have become a key part of the customer value proposition, so it's crucial to analyze them the right way.