Claims

Four main problems have prevented life insurance companies from embracing digital transformation in their claims processes.

The answer is as simple as the smartphone. Sensor data from it can stratify driver risk eight times better than credit scores.

Today's customers are accustomed to instant everything, and the outdated paper check payment model is a gut-punch in a time of a need.

Robotics process automation (RPA) lets insurers handle high-volume and complex data actions at exponentially greater speed than in the past.

Just 15% of customers are satisfied with their insurer’s digital experience -- which, done right, can cut claims process costs by 30%.

Marketing dollars will not help you sell a product to a person who went through your outdated process and was displeased and unimpressed.

The claims process has a long way to go. A massive amount of cost can be taken out, and everyone's experience can be improved.

For health insurers, digital technology offers new ways to manage risk that rely less on face-to-face and traditional clinical assessment.