How to Cut P&C Claims Leakage By William Heitman Typically, Knowledge Work Standardization alone delivers labor savings in excess of 20%, easily self-funding its own implementation.
Claims Industry Set for Telecommuting By Chris Casaleggio With many other industries trying to determine how (and if) their workers can take on remote duties, the insurance world led the way.
How to Lead and Collaborate in Claims By Stephen Applebaum Alan Demers The right approach to claims can turn average competitors into industry leaders and ensure longer-term success.
Claims: Beyond the 'Moment of Truth' By Stephen Applebaum New capabilities for interoperability in the claims ecosystem are leading to at least a dozen profound changes.
Automation Lets Compassion Scale By Jayant Lakshmikanthan By automating the mundane pieces of claims management, AI opens the door for a new model of “scalable compassion.”
Focus on Evolution, Not a Revolution By Jeffrey Brown Focusing on a technical evolution rather than holding out for revolution, with claim processing at the center, will position insurers better.
Breakthroughs Finally Appearing in Claims By Karen Pauli Many claims folks have been stuck because of regulatory constraints, inflexible legacy systems and a perpetual cycle of reduced budgets. Until now.
Key Tips on Prep to Settle the Claim By Chris Casaleggio The claimant attorney may have 10, 25, or 40-plus clients and may not be an expert with the nuances of the case like you can be.
Auto Insurance in an Existential Crisis By Stephen Applebaum Alan Demers The 125-year-old, $300 billion U.S. auto insurance industry is caught between runaway inflation and strained consumer wallets.
The Promise of Continuous Underwriting By Bill Deemer Bobby Touran Typically, a risk is underwritten, bound... and forgotten. But new streams of data and automation allow for continuous underwriting.
Convergence and the Insurance Ecosystem By Stephen Applebaum Alan Demers Companies must anticipate the future, innovate beyond their core and transform their capabilities as rapidly as technology allows.
Lemonade's 'Synthetic Agent' Nonsense By Matteo Carbone Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.