Claims

Carriers that transform claims and service operations can turn a cost into a revenue-supporting, loyalty-driving, growth opportunity.

How is a claims process that normally takes weeks now happening in seconds? And how is this already having an impact on thousands of people?

There is tremendous momentum for leveraging technology in claims, but that does not mean the adjuster will become obsolete.

We could be in danger of leaving the customer out of the equation in the rush to digitize and automate insurance processes.

Digitization of thousands of steps and integration among participants is enabling an “Amazon standard" for customer experience.

There is no doubt that it won't be long before nearly all identity management systems are powered by AI and machine learning technologies.

AI is critical to processing and assessing all inputs and removing friction. Yet AI alone cannot deliver transformation.

The reality is that injuries occur all the time in any environment, at home just as they do in a conventional workplace.