Don Russell

Most Recent

How Work Culture Affects Claims Process

Even beyond the impact culture has on talent acquisition and retention, it can drive better risk management and customer service.

Six Things

Is the Insurtech Era Over?

By Paul Carroll

Max Drucker says it is. In a provocative talk, he says companies like his eight-year-old Carpe Data are now just vendors to carriers. But is he right?

How to Reduce Benefits Fraud

While today's digital environment allows new fraudulent behaviors, it's making identifying and stopping fraudulent activity easier than ever before.

Healthcare's Cyber Risks Are Expanding

The attack on United Healthcare highlights the evolving and escalating risks for medical organizations and the need to act now. 

Best Practices for 'Trigger' Marketing

Savvy insurance marketers can wow customers and prospects with near-real-time, precisely targeted, relevant messaging thanks to an abundance of data.

Social Selling for Insurance Agents

Social selling requires sincere engagement, so every post or comment must include relevant insights and wise solutions to problems.

Low-Code/No-Code Is a Game Changer

Speed is of the essence in today’s finance world, and these development platforms let companies roll out new applications in record time.

Don't Overlook ICHRA for Employee Health Benefits

Individual Coverage Health Reimbursement Arrangements are mistakenly seen as tailored for small employers; larger companies benefit, too. 

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