Agent & Broker

When asked, “Why should I do business with you/your agency?” most will respond with the same standard, boring, "Generic Five" lines.

Just arriving at a reasonable number is inadequate if the report parameters are missing. It is kind of like buying the wrong insurance policy.

Too little tech, and you’ll seem out of touch; too much, and you’ll lose the personal touch that keeps customers loyal and engaged.

New legislation says that only "natural" persons must carry a license -- so, AIs can do whatever they and their creators want.

It’s hard to overstate the potential value of the data that already resides inside outdated agency management software.

If a portal allows a customer to pay via credit card but then defaults to paper-based processes, there is a serious disconnect.

The future lies in leveraging smart technology to streamline sales, increase conversions and have more productive agents and brokers.

Insolvencies and impairments are so low in P&C that most agents pay little attention to the possibility one of their companies may fail.