Agent & Broker

Independent agents can no longer rely solely on personal lines. Here are three best practices that will help land commercial clients.

If we don’t attack the cost problems because we believe nothing can be done, we will lose the agency system as we know it.

It's well-established that the onboarding process is key for new producers, yet only 32% of companies currently have a formalized program.

A “spray-and-pray” approach — blasting your message out to everyone and hoping it will reach someone likely to respond — no longer cuts it.

Too many agents compete unethically, offering illegal advice to clients. It's time to start reporting those who commit insurance fraud.

Agents need to go beyond knowing details and trends and be able to ask clients the right questions. AI and chatbots are poor substitutes.

Over the past few years, we have seen direct-to-customer channels, insurtech propositions, aggregator sites, affinity partnerships and more.

Insurance is perceived as a commodity, but it is not. Those who "sell price" do a disservice to the industry, to themselves and to customers.