As employees start to return to work after two years of mostly working remotely, smart employers are rethinking just about all aspects of how work is done to get the best of both the home and office worlds.
So why do many companies and advisers in our industry resist digital advances like customer self-service and apps?
Customers, insurance carriers and their distribution need nonstandard auto protection for drivers now more than at any time in history.
Timid steps are giving way to massive reorganizations and wholesale redesigns of compensation programs.
With digitization greatly increasing customers' expectations, here are eight ways that agents can become valued "discussion partners."