Leadership

In this week's Six Things, Paul Carroll considers will customers turn to big tech? Plus, the key to competitive carrier strategies; eliminating AI bias in insurance; 3 powerful data-driven strategies.

Insurers need to embolden change agents and embed courage into their culture so it permeates every level of the organization from top to bottom.

While grief is common and normal, there is no “normal” amount of time to experience it.

Meeting the high demand for effective leadership requires a special type of intelligence, one that has evolved far beyond traditional IQ.

There will soon be a three-digit hotline for mental health emergencies -- 988 -- that will greatly simplify and improve assistance.

The Future of Work. Plus, 2022 resolutions to foster innovation; building a digital field of dreams; 3 keys to enhancing the customer experience; and more.

Someone interrupted at work, even briefly, typically needs 15 minutes to refocus. Now is the time to redesign work to filter out those interruptions.

The industry has a great story to tell, and we'll tell it better if we strip out the over-the-top language in the New Year.