Going Digital

I've gone back through the nearly 1,000 articles we published from thought leaders in 2017 and have highlighted the six most-read articles below.

Lemonade says that, being built on AI and behavioral economics, means that they’re building something with cross-border appeal.

Uniting back-end systems to provide a single view of the customer is critical to revenue growth and customer retention in the digital age.

AI enables personalized customer service from the initial interaction to processing a claim — often without any human interference.

The promise of Digital Fusion is that the sky is the limit, and that digital thinking will provide growth through speed.

An uptick in global growth and rebound in employment levels, if sustained, will have favorable implications for the insurance sector.

While insurers have had more data than they’ve known what to do with, they can now reap the heralded rewards of the big-data revolution.

The employee benefits provider of the future will have to adapt to fragmented career paths and may stop seeing employers as the client.