AI & Machine Learning

With the ability to process billions of data points in real time, AI-powered fraud detection and claims systems can do what human analysts cannot.

Without observability built into AI initiatives, insurers risk flying blind in their automation transformation efforts.

Insurance leaders embrace generative AI to transform operations, with 82% seeing greater potential for business impact.

Could AI factories remove the need for insurers to have their own underwriting, policy administration, or claims processing units? 

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

"AI is becoming the new purchase funnel. Either you're in the response to a search the AI prepared or you're not, and most of the time, you're not."

Generative AI did as well as psychotherapists at treating depression in a study, suggesting that insurers' customer service chatbots can just keep getting better.

New technology can resolve user pain points, improve customer experiences, and drive big changes in sales strategies and business models.