Personal Lines

LeadGen sites like GoogleCompare deliver a bad customer experience and raise privacy issues. Instead, a new type of agent is needed.

The customer's journey has changed little in 100 years. It still runs through agents. But demographics will change their role fundamentally.

Allstate is developing safety ratings that go beyond data from the car and measure the driver's heart rate, blood pressure and EKG.

As the smart home gains momentum, insurers need to do three things to begin to understand the implications and opportunities.

With the property-casualty outlook calling for even more digital disruption next year, here are eight priorities insurers must tackle.

While insurers use telematics to price better, Verizon is offering a connected car app with services that customers really value.

The questions are getting more complex as self-driving vehicles approach reality. It's crucial that we experiment and learn.