Going Digital

It may seem counterintuitive that customers want you to do less and them to do more for themselves, but, let's face it, companies aren't much fun to deal with.

Insurers must understand risk in a semi-real-time way, sell a different type of product and have the core systems to handle it.

Technologies such as connected health, homes and autonomous vehicles force insurers to re-invent offerings at an unprecedented pace.

The concept of a minimally viable product (MVP) has helped many companies, but some caution is in order. 

Are we ready to talk real traction in volume and customer value from innovation that goes beyond just a great concept?

Cloud is set to be used in a whole new way by streamlining processes, connecting to advanced technology and consuming more data.

Are insurtechs all marketing talk, without substance, or can they solve the industry's value, complexity and trust problems?

We're beginning to see that distinction play out in corporate innovation programs: A few are producing lightning, but many are just catching lightning bugs.