The assumption about technology is that progress comes fast: Because electrons move at the speed of light, changes driven by technology must, too. But that's often not the case.
Changes in customer behavior are creating a series of “from – to” shifts that have huge implications for billing and payments and require a quick response.
The pandemic elevated the need for companies to provide digital experiences to customers and employees, such as real-time payments and virtual claims submissions.
With online-only companies becoming more popular and more desirable, they’re causing the entire industry to rethink how they’re going to stay relevant.
Just as the U.S. spends hundreds of billions on warships and planes, it should invest in an information warfare machine focused on continually preempting disinformation.