Commercial Lines

Mark Walls, vice president, client engagement, at Safety National and long my go-to person on workers' comp, says the industry faces a major issue with staffing -- actually, two major issues. 

How can insurers make themselves more valuable to SMBs that need them more than ever in a rapidly changing risk environment?

At the core of group and voluntary benefits is one question that affects all others. Who is the customer — the employer or the employee?

Research finds that insurers in small commercial lines are further along in their digital transformation journeys than their peers in mid/large commercial lines.

Property-casualty insurers should stress test their operations and consider ways to counter potential inflation impacts on both sides of their balance sheets.

Personalized packages that support all aspects of an employee's physical and mental health are essential and now feasible with modern digital technology.

There is no going back. Insurers must optimize operations for remote teams and supporting partners serving an increasingly diversified, and shifting, client base.

But Russia’s invasion of Ukraine; the move to decarbonization; crew and port congestion challenges and other issues mean there is no room for complacency,