Agent & Broker

Despite representing a skilled, educated, untapped talent pool, neurodiverse candidates are largely underemployed.

Independent agents must implement AI -- intelligently and carefully -- into their operations or risk being passed by those who do.

Focus on three key areas for success with customer experience: active listening, clear language and personalized experience.

Sustainable business is higher-quality business. It’s achieved by getting clients to not just buy but to also “buy-in.”

ITL Editor-in-Chief Paul Carroll engaged in a discussion with Dan Swift, CEO of Numentum, about strategies for enhancing the effectiveness of insurance agents and brokers.

Agent and Brokers Commentary: August 2023

Here's how insurers can adjust premiums to keep pace with inflation and ensure appropriate coverage while building customer relationships.   

Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.