Going Digital

Insurers have more opportunities to revolutionize and grow than ever – but taking advantage of them will require forward thinking.

Transformation and improvement are not the same, and insurers should use different approaches to the two types of innovation.

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

The key for insurers is to think beyond a single transaction and be “partnership-ready,” which also means becoming “ecosystem-ready.”

Improving customer experience in P&C was already a marathon--now, the pandemic and other events have changed the race in significant ways.

It’s time to break through the first phase of technology adoption and move into a new phase of tech-enabled innovation.

Consumers recognize now more than ever the importance of adequate insurance coverage. Now is the time to seize on this opportunity.

For insurers willing to adopt a new mindset and leverage the latest technologies, the recovery that is underway is an opportunity.