An Effective Web Portal Is Key By Roman Davydov With competition so fierce, insurers need to find ways to stand out. Moving beyond a website to a web portal makes a big difference.
Core Systems Are More Critical Than Ever By Tom Benton Research suggests that upgrades of policy, billing and claims systems are not slowing down.
The Keys to Automating Pricing By Neil Chapman Serhat Guven For all the undoubted benefits of automating insurance pricing, experience shows that success isn't just about throwing technology at a problem.
The Need to Improve Data Maturity By Martin Higgins Over half of all property/casualty insurers are replacing or conducting major enhancements to their data environments and associated capabilities.
The Key to Collaborating With TPAs By Dan Rufenacht The combination of natural language processing and predictive analytics offers game-changing capabilities with respect to claims management.
How Digital Twins Help on Climate By Yuval Mey Rez Digital twins help insurers leverage high-quality data to counter unpredictable weather conditions caused by climate change.
Your Culture Must Engage Your Customers By Denise Garth Insurers now wear their culture on their sleeves. They show whether they care about their customers by the ease of the customer journey.
Customer Experience 2.0 By Brandon Smith The next generation of insurers must look beyond traditional attributes and embrace new forms of data and analytics, including contextual, behavioral and motivational data.
Tech Secret to a Combined Ratio Below 100% By Matteo Carbone Deepak Karthikeyan While large personal auto insurers have adopted telematics-based programs, they’re only scratching the surface of the potential benefits.
Insurtech Is at an Inflection Point By Tom Kussurelis Insurtech funding has been dropping since 2021 and hit a 20-quarter low in 4Q22. Will it rebound, continue on a flat path or decline further?
'Digital Twins': The Race Is On By Roger Arnemann The concept is widely adopted in manufacturing and supply chain. Insurers that integrate digital twins will significantly out-compete rivals.
Insurance in 2030: What Does the Future Hold? By Marie Carr In an increasingly fractured world, insurers have to cover a greater array and frequency of intensifying risks.