Data Analytics

As carriers accelerate AI adoption, spreadsheet usage is rising rather than declining, exposing critical gaps in governance infrastructure.

Advanced analytics and AI are transforming insurance data services from operational support into strategic drivers of competitive advantage.

Gen AI features are proliferating across insurance operations, but isolated tools create patchwork systems that fail to scale strategically.

Insurers must replace fragmented legacy systems with unified, 360-degree customer views to meet heightened digital expectations and competitive pressures.

Many insurers remain stuck in AI pilot purgatory as legacy data architectures prevent scaling to production operations.

Insurance CIOs must figure out how to upgrade aging legacy systems without disrupting mission-critical operations or triggering costly downtime.

AI shifts insurance claims operations from fraud detection to customer service, shedding the industry's tech-laggard reputation.

Insurers' higher AI standards will drive three key technology shifts as they demand substance over style in 2026.